Interview with Cliff & Toni Dever of Warehouse Bar & Grille
When restaurants closed amid concerns over the coronavirus pandemic in March of this year, it was unclear when they would be able to reopen their doors. Fortunately for restaurateurs, staff and diners, many have been able to reopen, employing rigorous new safety practices to ensure a safe and enjoyable experience for everyone.
Warehouse Bar & Grille is one such restaurant. Located at the intersection of the Financial District and Faneuil Hall in Boston, Warehouse is an upscale sports bar that offers fresh, quality bar food and beverages in a relaxed atmosphere. The restaurant prides itself on its made-from-scratch menu; ample selection of beer, wine and cocktails; and its friendly service and warm hospitality.
Warehouse has reopened with a variety of new practices to keep its patrons and employees safe. We caught up with owners Cliff and Toni Dever to learn more about how they are navigating the current environment and continuing to feed hungry Bostonians and visitors to the city.
How are you serving your customers in this challenging time?
We were thrilled to be able to reopen and provide a place for people to eat, drink and watch games in a safe environment. Our top priority is keeping our guests and staff safe so we are going above and beyond the required safety practices.
We are currently offering outdoor and distanced indoor dining. All of our tables are spaced at least six feet apart and we have installed plexiglass shields between the tables. Fortunately, our restaurant is quite large which makes it easier to spread folks out. We have hand sanitizer stations and contactless QR-code menus available. We are changing our HVAC filters regularly, keeping our windows open whenever possible, and sanitizing tables and other surfaces frequently. We’ve actually seen a number of online reviews applauding our set-up, which is great because we want all of our customers to feel safe and leave satisfied.
How can others in the Boston Private community help you right now?
Visit Warehouse or order takeout from us! In addition to in-person dining, we’re offering online ordering for pick-up or delivery.
Takeout orders from the office tenants in the area have been a godsend. We’re happy to deliver lunches to offices that want to limit the use of their cafeterias or lunch rooms, or avoid lunchtime traffic of employees going in and out of their office space.
We’re also offering gift cards, for anyone who would like to support us now and dine with us at another time.
What has your experience been like working with Boston Private?
Boston Private made it possible for us to get access to a PPP loan, which was a game changer, particularly now that the SBA extended the date by which you need to use the funds. The loan and the extended deadline gives us the confidence and peace of mind that we’ll be able to continue to pay our people through the fall. We’ve heard horror stories from others in our industry who weren’t able to submit their applications and get access to the funding they so desperately need. We’re so grateful to our Boston Private team, who worked around the clock to make sure our application was processed quickly and correctly.
What’s one lesson you’ve learned throughout this crisis?
This has been an extremely humbling experience and it’s made us value our team more than ever. Being an employer and knowing that people rely on you for their income and wellbeing is a huge responsibility. We’re so appreciative that our staff has continued to put their faith in us and in the restaurant. We could not continue to operate as smoothly and safely as we are without each one of their contributions.
We’ve also recognized the silver lining of getting to build relationships with our customers. On our busiest days pre-Covid, we were always on the go. So we appreciate having the time to talk to our customers, hear how they’re doing and thank them for continuing to dine with us.