Jackie Shoback

Chief Executive Officer Emerging Businesses & Client Experience New England
Jacqueline Shoback

Ms. Shoback joined the Company in February 2015 and is currently Executive Vice President of the Company and the Bank, and Chief Executive Officer - Emerging Businesses and Client Experience of the Bank, a role she assumed in January 2018.  Previously, she served as Executive Vice President, Chief Client Development Officer of the Company and the Bank. She is an accomplished and seasoned executive with deep financial services and multi-channel retail experience, having run businesses and managed profit and loss statements ranging from $50 million to over $1 billion in revenue. 

Prior to the Company, Ms. Shoback spent four years as Senior Vice President, Head of Individual and Retail Marketing, at TIAA-CREF, a wealth management and financial services provider. Before joining TIAA-CREF, Ms. Shoback was Senior Vice President, Head of High Net Worth and Mass Affluent Customer Segments for the retail division of Fidelity Investments. During her seven years there, she held senior leadership positions in Distribution, Marketing and Operations, including Head of Distribution National Sales and Service. Prior to that, Ms. Shoback was with Staples for 10 years where she held a number of strategic executive marketing, operational and general management roles both in the United States and internationally.

She is a member of the Wellesley College Alumnae Business Leadership Council, serves on the boards of CUNA Mutual Group and Harvard Student Agencies, and is on the Board and Investment Committee for the Brookline Library Foundation.  She is also a member of the Massachusetts Women’s Forum and the Women Corporate Directors.