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Client Support & Concierge Desk
If you have a question about your existing account, digital banking, opening an account, or have a general client service issue please contact our concierge desk.
Don't wait on hold. Have us call you back. If we're experiencing high call volume, press "2" at the prompt to confirm your number and we'll call you back when you're next in line.
| All Regions | Monday - Friday |
| (888) 322-2120 | 8:00 am - 8:00pm ET |
| Help & Support Resources | |
| - Help Portal | |
| - Loan Payoff Quote Instructions | |
| - Locations & ATMs | |
General Inquiries by Region
If you're trying to get in touch with a specific region or office please contact them here.
| Greater Boston Area | Monday - Friday |
| (617) 912-4000 | 8:30 am - 5:00pm ET |
| San Francisco Bay Area | Monday - Friday |
| (650) 378-3700 | 8:30 am - 5:00pm PT |
| Greater Los Angeles Area | Monday - Friday |
| (818) 501-1700 | 8:30 am - 5:00pm PT |
| Lost or Stolen Cards: 24x7 Support |
| (800) 554-8969 |
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Find an Office
| (617) 912-1900 phone |
| (617) 412-3111 fax |
| Lucy Muscarella |
| 617-912-4402 |
| [email protected] |
Boston Private in the News |