Overview of Touch ID

Touch ID is now available on all iPhone mobile applications. This is an overview of how to take advantage of this feature. Read more

How to Enroll in Personal Online Banking

Whether you just opened an account, or are getting around to logging in with an existing account, follow these simple steps to enroll in personal Online Banking. Read more

New Mobile Check Deposit Requirement – Restrictive Endorsement

Effective July 1, 2018 we will require that “For Mobile Deposit Only” be added below the endorsement on any mobile check deposit. Read more

Remote Deposit Capture TLS Update

We are updating our Remote Deposit Capture systems to better protect customer data. This update moves us to the more secure TLS 1.2 internet protocol for encrypting communication between your machine and the Remote Deposit Capture server. Read more

Customizable Favorite Accounts

February 22, 2018 | Favorite Accounts now have no limit to the number of accounts you choose. All accounts set as a favorite will appear on your Home screen. Read more

Spendable Balance Update

February 22, 2018 | Spendable Balance provides you more details about the amount of money you have available to use, allowing you to better plan for your near-term cash flow. Now, future payments and transfers will be reflected, giving you an even more accurate picture without having to pull out your calculator. Read more

Mobile Banking FAQ

Frequently asked questions about mobile banking. Read more

Business Mobile Banking Quickstart Guide

Boston Private’s Business Mobile Banking App offers our Business clients the ability to manage their business accounts from the convenience of a mobile device. Read more

Personal Mobile Banking Quickstart Guide

Learn more about how to get started with Mobile Banking. Read more

Business Online Banking Sub-User Administration Guide

The Sub-User Administration tool gives the designated Business Online Banking Sub-User Administrators (SUA) the ability to create, modify, disable and delete other administrators and sub-users on behalf of company. Sub-User Administrators can assign basic account services, access levels and request security tokens for each cash management service per sub-user. Read more

How to reset your Passcode for Online Banking

The following instructions will guide you through the Online Banking Forget Passcode reset instructions, to reset your Online Banking passcode. Read more

How to add an External Transfer Account in Personal Online Banking

The External Transfers feature is a simple and convenient money management tool to transfer funds between your online account at Boston Private and an account at another financial institution. Read more

How to Download Transaction History

The system allows you to download your transaction history in a variety of formats that you can later import into personal finance software, such as Quicken, QuickBooks or Microsoft Money, or spreadsheet software, such as Microsoft Excel or Lotus 1-2-3. Read more

How to Retrieve a Check Copy in Online Banking

Instructions for how to retrieve check copies. Read more

How to Change an Account Nickname in Business Online Banking

Instructions for how to change an account nickname. Read more

How to Change Your User ID in Business Bill Pay

Instructions for changing your user id in business bill pay. Read more

How to Add Authorized Users in Business Bill Pay

Instructions for adding authorized users. Read more

How to Add a Biller in Business Bill Pay

Instructions for adding a biller to your existing Business Bill Pay. Read more

How to Add an Account in Business Bill Pay

Download instructions for adding a new account to your existing Business Bill Pay. Read more