Disabling Blocked Cookies to Access Bill Pay Digital Banking > Bill Payment

If you are experiencing a "Blocked Cookies" warning message, you may need to change your browser settings for your system to be compatible with our Bill Pay service. Read more

First Time Login for Converting Users Digital Banking > Getting Started

Instructions for how to login to the new Digital Banking platform for users of Online Banking prior to November 13th, 2019. Read more

Add External Accounts for External Transfers Digital Banking > Moving Money

The External Transfers feature allows you to link your Digital Banking accounts to bank accounts at other financial institutions for the purpose of transferring money. Read more

Transfers Between Accounts Digital Banking > Moving Money

Learn how to create one-time, scheduled or recurring transfers between accounts you can access at Boston Private. Read more

Activity Center Digital Banking > Moving Money

'Activity Center' lists all user activity initiated from within Digital Banking, including scheduled and recurring transfers and payments. Read more

Personal Wire Guide Cash Management & Payments

The following information is provided to our Personal Clients as a reference for how individual clients may use our wire services. Read more

Text (SMS) Fraud Monitoring Account Security > Security Services & Software

With interactive fraud alerts, if our system detects suspicious activity on your card, you’ll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction. Read more

How to Use Boston Private's Secure Mail Server Account Security > Security Services & Software

When a Secure encrypted Mail message is sent to you from Boston Private, you will receive a separate email notification from the sender that will contain instructions on how to retrieve the encrypted message. Here are instructions on how to use the tool. Read more

IRS Bulletin on Tax Fraud: Email Phishing Combines W-2 Theft and Wire Fraud Account Security > Security Notices

February 9, 2018 | The Internal Revenue Service has issued an advisory bulletin to all tax professionals, employers, and other tax payers about tax form related phishing campaigns, including several new variations that combine W-2 scams with business email compromise (BEC) and wire transfer fraud. Read more

CardValet Frequently Asked Questions General

A brief overview of frequently asked questions about our CardValet service. Read more

How to Create a Strong Password Account Security > Security Resources

When creating accounts online, banking or otherwise, it is recommended that you create a strong password that is difficult to crack or guess. A strong password should aim to be 12 characters, contain numbers, symbols, capital letters, lower case letters, cannot be found in a dictionary and would not be obvious to someone who has had a conversation with you. It seems complex and hard to remember—provided below is a way to decide on a new password. Read more

FDIC: 10 Scams Targeting Bank Customers Account Security > Security Resources

The FDIC often hears from bank customers who believe they may be the victims of financial fraud or theft, and our staff members provide information on where and how to report suspicious activity. To help further, FDIC Consumer News includes crime prevention tips in practically every issue. As part of that coverage, we feature here a list of 10 scams that you should be aware of, plus key defenses to remember. Read more

Incoming Wire Transfer Instructions Cash Management & Payments

Instructions for making a wire transfer from another bank to your Boston Private account. Includes Routing Number, SWIFT Code, BIC Code. Read more

A Bank Customer's Guide to Cybersecurity Account Security > Security Resources

Protect Your “Cyber Home” With a Solid Foundation. Simple steps to secure your computers and mobile devices for Internet banking and shopping. Read more

What to do if your identity is stolen Account Security > Security Resources

To minimize the damage, protect yourself from further harm, and repair your good reputation and credit, it is important to take immediate action such as the steps listed below. Read more

Identity Theft Fraud Prevention Tips Account Security > Security Resources

Identity theft can happen despite your precautions. Prompt detection allows you to take defensive action quickly and minimize the damage. Read more

Mobile Banking Security Tips Account Security

The following are security tips and best practices to keep in mind when accessing your online banking account via a mobile device. Read more

Set a Travel Notice General

When traveling abroad, we recommend that you notify us of your travel plans at least 24 hours in advance. Notify your relationship manager directly, or contact your local banking office where our staff would be happy to help Read more

ATM and Debit Card Security Tips Account Security

Automated Teller Machines (ATMs) provide a convenient way to access your account, however, they are also a target for fraudsters and other criminals. To protect your identify and ensure your personal safety, we recommend you exercise caution when using an ATM or when using your ATM or Debit Card. Read more

How to Dispute a Transaction Account Security

If you believe your account has been subject to an incorrect, unauthorized, or unrecognized electronic fund transfer, you can ask the bank to investigate. Read more