Online Banking Scheduled Downtime
In preparation to migrate your information to the Digital Banking platform on November 13th, there will be scheduled downtime and feature unavailability beginning this weekend. Please see below for downtime specifics:
- Bill Pay (both Business and Personal) will be unavailable starting at 6pm ET on Friday, November 8th. If you attempt to access Bill Pay, you will receive an error message. All scheduled payments to be delivered between 11/12 and 11/15 will process as expected, however you may not be able to modify them. We recommend that you alter the delivery date to before 11/8 or after 11/18 to avoid any issues with cancelling a payment. Bill Pay will become available again on Wednesday, November 13th at 8:00am ET.
- Online Banking will be unavailable for all users starting at 6:30pm ET on Tuesday, November 12th. You will be able to log in to the new Digital Banking platform starting at 8:00am ET on November 13th. Please review the First Time Login Instructions for a preview of this simple process.
- Starting on November 6th any alterations you make within Online Banking will not migrate nor accurately reflect in the Digital Banking platform. Please review the respective Information Migration Reference documents for more details:
Additional resources are available for you to review to help you or your organization prepare for a successful conversion.