Our clients are busy, and we are here to help however we can. When traveling abroad, we recommend that you notify us of your travel plans at least 24 hours in advance.
Notify your relationship manager directly, or contact your local banking office where our staff would be happy to help. The following information would be helpful for us to know:
When you notify us of your travel dates and destination, we update our Transaction Monitoring Systems according to when and where you intend to use your ATM/debit card abroad. Our Transaction Monitoring System is an automated service that monitors your account activity in an effort to protect you and your accounts from potential fraud.
Tip: You should also let your credit card company know about planned travel so that a fraud alert isn’t placed on your card when you use it in an unfamiliar place.
Why do we need your current mobile number?
You should always inform us of updates to your personal contact information, including your mobile number. This is especially important when traveling, just in case we need to contact you to confirm the validity of your transactions.
When a transaction is deemed suspicious (either due to its origin or transaction type), our Transaction Monitoring System requires direct confirmation from you regarding the validity of your transaction. The System will generate an automated phone call to your mobile phone and, upon your response, the System will complete your transaction. For additional details on this service, please contact your relationship manager.
Tip: Your mobile service provider may charge you to receive calls or texts abroad, so it’s best to check with them before you go. It’s also a good idea to notify us anytime you change your home, mobile or work telephone numbers.
Foreign currency orders completed before 12:00 p.m. EST will generally be available for pickup at your banking office the following business day. Orders completed after 12:00 p.m. EST will be available on the second business day.
The following numbers are helpful when traveling, so that you can get in touch with us if required.
Lost and stolen ATM or Debit cards:
From US/Canada: 800-554-8969
Outside US/Canada: 973-682-2652
Available 24 hours a day, 7 days a week
Boston Private Client Service:
New England: 617-912-4000
San Francisco Bay Area: 650-378-3700
Southern California: 818-501-1700
Available 8:30 a.m. to 5:00 p.m., local time
After Hours Support
Toll free: 855-738-8916
As always, we encourage you to visit our Account Safety & Security page for information, tools and resources to assist you in keeping your personal information safe, at home and while traveling.